Exchange & Return Policy

1. Return & Exchange Window

You have 14 days from the date of delivery to request a return or exchange.

2. Conditions for Return/Exchange

To be eligible, items must be:

• Unused and unworn

• In the original packaging

• In the same condition as received

• Not marked as final sale or personalized/custom products

3. How to Request a Return or Exchange

Please email us at support@driphoops.com with:

• Your order number

• The item(s) you wish to return or exchange

• The reason for the request

• Photos (if the item is damaged or incorrect)

We'll respond within 2–3 business days with the next steps.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item was incorrect or defective.

• We recommend using a trackable shipping method.

• For exchanges, we will cover the shipping cost for the new item (first exchange only).

5. Processing Time

• Returns: Once your item is received and inspected, we will issue a refund to your original payment method within 5–10 business days.

• Exchanges: Once we receive your return, your new item will be shipped within 3–5 business days.

6. Non-Returnable Items

• Gift cards

• Sale items

• Personalized or customized products

7. Damaged or Wrong Item?

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We’ll take care of it as quickly as possible.

Still need help?

Our support team is here for you.
📧 support@driphoops.com